Curriculum " "

Catherine

Catherine

Management Consultant - Customer Service & soft skills trainer

Catherine has conducted both public and in-company seminars and workshops in customer service, managing difficult customer-situations, business writing skills, reports, minutes, secretarial, office administrative skills, time & stress management, personal effectiveness, negotiation and presentation skills.  She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.), WSQ ACTA certified trainer, WSQ DACE Curriculum Developer, and DISC certified trainer.  She has held the positions of Manager, Corporate Trainer, Training Consultant for three decades

 

Since 1990, she has been training management professionals, senior officers and executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China.   As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of face-to-face communication, customer service, managing difficult customer-situations using effective communication skills, telephone techniques and business writing.  A versatile and bilingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each participant.

 

Besides public seminars, Catherine has conducted many in-company seminars in her specialty.  Among the many companies she has provided in-house training, some of them are: Singapore Turf Club, Petro China, Emerio GlobeSoft, Energy Market Company, Coherent, Mitsui Asia Pacific, SingHealth, SGH, SG Enable, Pan Asia Logistics, CDL, Samwoh, Proline, AIA, SIA, Great Eastern, Durametallic, Philips Singapore, Teck Wah, HDB, CPF, RSAF, MCMD, MOE, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, Mindef, PSA, Schenker, Keppel Shipyard, Alpine Engineering Services, Clariant Singapore, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, NTU, Nanyang Polytechnic, Singapore Polytechnic, Ngee Ann Polytechnic, Loreal, Shisedo, Sasa Cosmetics, Cummins Diesel, Komatsu, EM Services, Esmaco, Fairprice, Cold Storage, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, LTA, Toshiba, Carrier Transicold, AGC Flatglass, A-Star, LF Centennial, Wah Yang Production, SingStat, AWWA, Cristofori, Crown Worldwide, Hunting Energy, NYK, DSF Venture, Orange Business, Senoko Energy, Sony Asia Pacific, Pan Asia Logistics, SG Enable, Ocean Tankers, Yang Kee Logistics, Hwa Chong International, Insurance Companies like: China-Taiping, Liberty, Zurich, MSIG, AXA, XL Catlink, Marsch Brokers, Nippon Koa, Etiqa.  Overseas Companies like: Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Male International Airport in Maldives and MNCs in China.

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